Shipping Policy
How we deliver digital services instantly, and how we ship physical goodies to winners and partners
Digital Services — Instant, No Shipping Required
Subscription plans, AI assessment/interview credits, HR/Faculty coin packs, Learn & Earn league access, and Aura cosmetic items are all delivered digitally to your account — there is nothing to ship for these purchases.
Digital Service Delivery
Instant Access Upon Payment
- Pro subscription plans are activated immediately after successful payment
- AI Assessment and AI Interview credits are added to your account instantly
- HR and Faculty coin packs are credited to your dashboard within moments of payment confirmation
- Learn & Earn League access and Aura cosmetic items are granted within seconds of purchase/redemption
Access Methods
- Login to your UptoSkills account to access purchased services
- Navigate to your dashboard to view active subscriptions, coins, and credits
- All digital features are accessible through our web platform
Physical Goodie Shipping
Some parts of the platform result in a physical item being shipped to you rather than delivered digitally:
- Aura Shop physical goodies redeemed using Aura points
- Pro Rewards weekly leaderboard winner goodies, given alongside cash prizes
- Partner-With-Us program goodies provided to onboarded partners
Shipping Terms
- Physical goodies currently ship only to addresses within India.
- Orders are processed and dispatched manually, typically within 7–10 business days of your address being confirmed.
- We do not currently offer real-time courier tracking. If your item hasn't arrived within the stated window, contact support with your order/redemption details.
- You are responsible for entering a complete and accurate delivery address. UptoSkills is not liable for non-delivery caused by an incorrect or incomplete address you provided.
- If a goodie arrives damaged or doesn't match what was redeemed/awarded, report it to support within 48 hours of delivery so we can investigate a replacement.
Digital Platform Availability
Worldwide Digital Access
- The platform and its digital services are accessible from any country
- Physical goodie shipping remains limited to India, as noted above
- 24/7 platform availability, subject to scheduled maintenance
Payments
- Payments are processed in Indian Rupees (INR)
- Secure payment processing via Razorpay
- Support for cards, UPI, and net banking
Delivery Issues
Didn't Receive Your Subscription, Coins, or Goodie?
If you have completed payment but don't see your subscription/coins activated within a few minutes, or a physical goodie hasn't arrived within the stated shipping window, contact our support team. We will investigate and resolve the issue promptly.
Email Support
Phone Support
+91-9319772294
Technical Requirements
System Requirements for Service Access
Basic Requirements
- Stable internet connection
- Modern web browser (Chrome, Firefox, Safari, Edge)
- Valid email address for account access
For AI Interviews
- Working camera and microphone
- Quiet environment for assessments
- Browser permissions for camera/microphone
Need Help with Service Delivery or Shipping?
Our support team is available to help you with any service delivery or goodie shipping issues. We typically respond within 24 hours.
Last updated: 25th July 2026. This policy is subject to change; please check this page for the latest version.