Cancellation & Refunds Policy
Purchases are final except where a service was not delivered due to a fault on our end
Summary: Purchases Are Final
Once activated or credited, subscriptions, AI assessment/interview credits, HR/Faculty coins, Learn & Earn league access, and Aura points purchases are final and non-refundable. The one exception: if you paid and the service was not delivered because of a technical or platform fault on our side, we will fix it or refund that specific transaction — see the "Delivery Failure" section below. Please read this policy before making a purchase.
Non-Refundable Purchases
What Is Non-Refundable
- Pro Subscription: once activated, the Pro plan is non-refundable for the duration purchased
- AI Assessments & Interviews: credits are non-refundable once purchased, used or unused
- HR & Faculty Coins: coin packs purchased for job postings or event features are non-refundable once credited
- Aura Points Purchases: Aura points bought or spent in the Aura Shop are non-refundable
- Learn & Earn Leagues: league access and entry credits are non-refundable
Why These Aren't Refundable
- Digital services and credits are delivered instantly and provide immediate access/value upon activation
- Plan features, pricing, and duration are clearly displayed before you complete a purchase
Delivery Failure — The One Exception
Paid, But Didn't Receive the Service?
If your payment was successful but your subscription, coins, or credits were not activated due to a technical or platform fault, contact support within 7 days of the transaction with your payment reference. We will either deliver the paid-for service or issue a refund for that transaction — this is the only circumstance in which a refund applies.
Covered By This Exception:
- Subscription not activated after a successful payment
- Coins or credits not added to your account after payment
- Duplicate payment charged for the same order
Not covered: change of mind, unused time/credits on an activated plan, or dissatisfaction with results/outcomes of an activated AI assessment, interview, or league — these are excluded from the exception above and remain non-refundable.
How Subscriptions Work
- One-Time Payment: you pay once for the Pro plan duration you select
- No Auto-Renewal: we do not automatically charge you again when your plan ends
- Automatic Expiry: your Pro plan expires automatically at the end of the purchased duration
- Return to Rookie: after expiry, your account automatically returns to the free Rookie plan
No Partial or Prorated Refunds
- No Unused Time Refunds: we do not refund unused subscription time
- No Credit Refunds: unused AI assessment/interview credits or coins are not refundable
- No Downgrade Refunds: downgrading a plan does not entitle you to a partial refund
Subscription Upgrades
- Upgrades Allowed: you can upgrade from Rookie to Pro at any time
- No Downgrade Refunds: downgrades don't generate a refund of the difference paid
Physical Goodie Cancellations
- Goodie redemptions from the Aura Shop, Pro Rewards winnings, or the Partner-With-Us program can be cancelled or changed only before dispatch. Contact support as soon as possible if you need to cancel.
- Once a goodie has shipped, it cannot be returned for a refund of Aura points or cash. Aura points spent to redeem a shipped item are not restored.
- Damaged, defective, or incorrect items must be reported to support within 48 hours of delivery — see our Shipping Policy for details.
Pro Rewards Payouts & Referral Wallet
- Pro Rewards cash prizes and referral wallet withdrawals, once processed to your UPI ID or bank account, are final and cannot be reversed or re-credited.
- Applicable TDS is deducted before disbursal in accordance with the Income Tax Act, 1961.
- If a payout fails or doesn't reach your account due to incorrect UPI/bank details you provided, contact support to reprocess it — verify your payout details are correct before submitting a withdrawal request.
Need Help? Contact Support
Phone Support
+91-9319772294
Business hours support
Business Address
Uptoskills
Palam, New Delhi
Remember: please review our services and pricing before purchasing. Refunds are limited to the delivery-failure exception above; our support team is always available to help with technical issues.
Last updated: 25th July 2026. This policy is subject to change; please check this page for the latest version.