Cancellation & Refunds Policy
Important information about our no-refunds policy and automatic subscription management
Important: No Refunds Policy
All purchases on Uptoskills are final and non-refundable. This includes all subscription plans, AI assessments, AI interviews, Learn & Earn leagues, and any other digital services. Please read this policy carefully before making any purchase.
No Refunds Policy
All Services Are Non-Refundable
- Subscription Plans: Pro, Elite, and Ultra plans are completely non-refundable
- AI Assessments: All AI assessment credits are non-refundable once purchased
- AI Interviews: All AI interview credits are non-refundable once purchased
- Learn & Earn Leagues: League access and credits are non-refundable
- Used or Unused Services: No refunds regardless of usage status
Why No Refunds?
- Digital services are delivered instantly and cannot be "returned"
- AI assessments and interviews provide immediate value upon access
- Subscription benefits are activated immediately upon purchase
- Clear pricing and features are displayed before purchase
Automatic Subscription Management
How Subscriptions Work
- One-Time Payment: You pay only for the subscription duration you select
- No Auto-Renewal: Subscriptions do not automatically renew or charge again
- Automatic Expiry: Your subscription expires automatically after the purchased duration
- Return to Rookie: After expiry, you automatically return to the free Rookie plan
Subscription Duration Examples
Pro Plan
7 days or 14 days
Expires automatically
Elite Plan
4 weeks or 6 weeks
Expires automatically
Ultra Plan
3 months or 6 months
Expires automatically
No Partial or Prorated Refunds
Important Clarifications
- No Unused Time Refunds: We do not provide refunds for unused subscription time
- No Credit Refunds: Unused AI assessment or interview credits are not refundable
- No Downgrade Refunds: You cannot downgrade and receive a refund for the difference
- No Technical Issue Refunds: Technical difficulties do not qualify for refunds
Subscription Delivery Issues
Get Your Subscription ASAP
Your subscription should be activated immediately after successful payment. If you don't receive your subscription access within a few minutes of purchase, please contact our support team immediately. We will help you resolve the issue and ensure you get access to your purchased services.
What We Will Help With:
- Subscription not activated after payment
- Credits not added to your account
- Premium features not accessible
- Payment processed but no service received
Subscription Upgrades
How Upgrades Work
- Upgrades Allowed: You can upgrade to a higher plan anytime
- Prorated Pricing: You pay the difference minus your remaining plan value
- Extended Duration: Time extends from your current subscription end date
- No Downgrades: Downgrades are not allowed to prevent resource loss
Need Help? Contact Support
Email Support
info@uptoskills.com
Response within 24 hours
Phone Support
+91-9319772294
Business hours support
Business Address
Uptoskills
Palam, New Delhi
Remember: All sales are final. Please ensure you understand our services and pricing before making a purchase. Our support team can help with technical issues but cannot process refunds.
Last updated: October 16, 2025