Job Description
The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists
Required Skills
Key Responsibilities
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Develop and conduct trainings (Triages) within products for production specialist as per target
Job Information
Qualifications & Eligibility
Education Requirements
Graduate: B.Tech, B.E
Eligibility Criteria
About Wipro
Company Overview
Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs
Company Details
Hiring Workflow
Know what to expect. Here is the typical process for this position.
Application
Submit your application to be considered for this role.
Virtual Interview
Face-to-face video interview with the hiring team.
Venue: Virtual — To be announced
Selection
Final evaluation and selection of qualified candidates.
Offer Release
Congratulations! Offer letter will be released to selected candidates.
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