Job Description
Role Overview
Printmark is looking for a Technical Support Executive to provide on-site and remote technical
assistance for its laser printers and MFDs deployed across Government customers. The role
will support installations, troubleshooting, and coordination with service partners to ensure
high uptime and customer satisfaction in GeM, corporate, and tender-based projects.
Key Responsibilities
Installation & Commissioning
• Perform installation, configuration, and network setup of Printmark laser printers and
MFDs
• Conduct basic user orientation and handover at customer sites
Technical Support & Troubleshooting
• Diagnose and resolve hardware, firmware, and connectivity issues
• Attend break-fix calls and ensure timely closure within SLA
• Coordinate with spare/logistics team for parts replacement
Project & Tender Support
• Provide technical inputs during pre-sales demos and POCs
• Support documentation for technical compliance in bids/tenders
• Assist in site readiness assessments where required
Customer Coordination & Reporting
• Maintain service visit reports, call logs, and closure documentation
• Ensure proactive communication with customers on call status and ETA
• Escalate critical issues as per defined escalation matrix
Eligibility & Requirements
• Diploma / ITI / Graduate in Electronics, IT, or related field
• Experience in printer/MFD servicing or IT hardware support preferred
• Basic knowledge of networking (IP configuration, driver installation)
• Strong problem-solving skills and customer handling ability
• Own two-wheeler (Bike) with valid license — Mandatory
Required Skills
Key Responsibilities
- Installation & Commissioning • Perform installation, configuration, and network setup of Printmark laser printers and MFDs • Conduct basic user orientation and handover at customer sites Technical Support & Troubleshooting • Diagnose and resolve hardware, firmware, and connectivity issues • Attend break-fix calls and ensure timely closure within SLA • Coordinate with spare/logistics team for parts replacement
Job Information
Qualifications & Eligibility
Education Requirements
ITI: Mechanic (Electronic System Maintenance)
Eligibility Criteria
About PRINTMARK TECHNOLOGIES PVT LTD
Company Overview
TFollowing the Govt. of India Flagship initiative “Make in India” to promote manufacturing in India, Generate Local Employment and boost the Indian Economy, We Printmark, a part of Landmark Group Founded in 2003, established this new firm “Printmark Technologies Pvt Ltd” in July 2022, to manufacture Laser Printers and Multifunctional Devices. We are having our Corporate Office in Sector 67, Gurgaon and Factory at Sector -6 , IMT Manesar. We have dedicated workforce of over 100 employees, employed Locally contributing to Indian Economy. Our mission is to provide reliable, efficient, and eco-friendly printing solutions that enhance productivity for businesses and individuals alike.
Company Details
Hiring Workflow
Know what to expect. Here is the typical process for this position.
Application
Submit your application to be considered for this role.
Virtual Interview
Face-to-face video interview with the hiring team.
Venue: Virtual — To be announced
Selection
Final evaluation and selection of qualified candidates.
Offer Release
Congratulations! Offer letter will be released to selected candidates.
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