Job Description
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Required Skills
Key Responsibilities
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
Job Information
Qualifications & Eligibility
Education Requirements
Graduate: B.Sc (IT/Computer Science), B.E, BCA (Computer Applications)
Eligibility Criteria
About Wipro
Company Overview
Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs
Company Details
Hiring Workflow
Know what to expect. Here is the typical process for this position.
Application
Submit your application to be considered for this role.
Virtual Interview
Face-to-face video interview with the hiring team.
Venue: Virtual — To be announced
Selection
Final evaluation and selection of qualified candidates.
Offer Release
Congratulations! Offer letter will be released to selected candidates.
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