Job Description
The Analytics team within Service Strategy & Operation group generates valuable insights by interpreting large volumes of data for Service Delivery associates and their leaders around new ideas, opportunities, and strategies on the way we engage clients, leading to higher client retention.
Required Skills
Key Responsibilities
- Identify, track, measure and report metrics that impact client retention and drivers of retention and work with automation team to efficiently scale reporting
- Identify retention opportunities through analytical approaches and arrive at recommended actions for service teams
- Influence senior internal stakeholders of BUs on prioritizing the right problems and to jointly implement initiatives
Job Information
Qualifications & Eligibility
Education Requirements
Graduate: B.Tech - Computer Science & Engineering (CSE), B.Sc - Mathematics, B.Sc - Statistics
Eligibility Criteria
About Gartner
Company Overview
Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
Company Details
Hiring Workflow
Know what to expect. Here is the typical process for this position.
Application
Submit your application to be considered for this role.
Virtual Interview
Face-to-face video interview with the hiring team.
Venue: Virtual — To be announced
Selection
Final evaluation and selection of qualified candidates.
Offer Release
Congratulations! Offer letter will be released to selected candidates.
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