Job Title: Customer Service Executive (Voice Process) - International BPO

​Job Overview

​We are looking for enthusiastic, dynamic, and clear-speaking Fresh Graduates to join our international customer support team in Mohali. In this role, you will be the voice of our brand, interacting with global customers to resolve queries, handle requests, and provide top-notch service.

​If you have excellent communication skills, a customer-first mindset, and are eager to kickstart your career in a fast-paced international environment, we want to hear from you!

​Key Responsibilities

• ​Customer Support: Handle inbound and outbound customer calls assisting global clients with their queries and concerns.
• ​Issue Resolution: Diagnose, troubleshoot, and resolve customer issues accurately and efficiently.
• ​Documentation: Maintain accurate, detailed logs of all customer interactions in the CRM database.
• ​Quality Standards: Meet and exceed established Key Performance Indicators (KPIs), including Customer Satisfaction (CSAT) scores and Average Handling Time (AHT).

​Eligibility Criteria

• ​Education: Must be a Graduate in any stream.
• ​Batch Eligibility: Strictly 2022 pass-out candidates only.
• ​Experience: Freshers are highly welcome.
• ​Communication: Exceptional verbal and written English communication skills with a neutral accent.

​Shift & Work Schedule

• ​Shifts: 100% Rotational Shifts (including night shifts).
• ​Roster: 5-Day Work Week with 2 Rotational Offs.

​Perks & Benefits

• ​Competitive salary packages with lucrative performance-based incentives.
• ​Free continuous learning and global corporate training programs.
• ​Excellent internal growth opportunities (IJP - Internal Job Postings) after a designated tenure.
• ​Safe and secure working environment with regular floor engagement activities.

​Location

• ​Mohali, Punjab (On-site role).