Job Description
Alexa Shopping team owns multiple workflows and services to champion the purchase experiences for Alexa customers. The Support Engineering team provides production engineering support. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. We also work to help with software product release coordination and deployment. This job requires you to quickly ramp up and work on disparate and overlapping tasks that will define your success.
Required Skills
Key Responsibilities
- Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
- Software deployment support in staging and production environments
- Develop tools to aid operations and maintenance
- System and Support status reporting
Job Information
Qualifications & Eligibility
Education Requirements
Graduate: B.Sc (IT/Computer Science)
Eligibility Criteria
About Amazon
Company Overview
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994 in the USA. It started as an online bookstore and later became the world’s largest online marketplace. Amazon provides services in online shopping, cloud computing (AWS), digital streaming, and artificial intelligence. The company is known for fast delivery, customer-focused services, and innovations like Alexa, Kindle, and Amazon Prime. Amazon’s mission is to be the most customer-centric company in the world.
Company Details
Hiring Workflow
Know what to expect. Here is the typical process for this position.
Application
Submit your application to be considered for this role.
Virtual Interview
Face-to-face video interview with the hiring team.
Venue: Virtual — To be announced
Selection
Final evaluation and selection of qualified candidates.
Offer Release
Congratulations! Offer letter will be released to selected candidates.
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