Job Description
We are looking for a detail-oriented and proactive Sr. Associate to join our Customer Service Desk team, focusing on Order Management in a non-voice capacity. The ideal candidate will have experience working with SAP (preferably SAP SD) and managing end-to-end order processing through digital communication channels such as email, ticketing systems, and internal portals.
Required Skills
Key Responsibilities
- Manage customer orders through SAP and ensure accurate and timely processing.
- Handle customer queries and issues via email, chat, and ticketing tools—no voice support required
- Maintain accurate customer and order data in SAP and other systems. • Investigate and resolve discrepancies in orders, pricing, and delivery schedules.
Job Information
Qualifications & Eligibility
Education Requirements
Graduate: BBA (Business Administration)
Eligibility Criteria
About Brillio
Company Overview
Founded in 2014 as a full-service digital transformation services and consulting firm, we apply our expertise in customer experience transformation, data analytics, artificial intelligence (AI), platform and product engineering, cloud infrastructure, and security to help customers quickly innovate for growth, create digital products, build service platforms, and drive smarter, data-driven performance.
Company Details
Hiring Workflow
Know what to expect. Here is the typical process for this position.
Application
Submit your application to be considered for this role.
Virtual Interview
Face-to-face video interview with the hiring team.
Venue: Virtual — To be announced
Selection
Final evaluation and selection of qualified candidates.
Offer Release
Congratulations! Offer letter will be released to selected candidates.
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