Job Description
The Technical Support Engineer is primarily responsible for delivering high quality experience to end users using excellent technical and communication skills. As a Sprinklr Technical Support Engineer, you will interact directly with our customers to resolve support issues. Support Engineers will be required to be on-call on a regular basis throughout the year 24/7 rotational.
Required Skills
Key Responsibilities
- Troubleshoot issues and provide efficient and prompt resolution to customers within timelines
- Ensure quality resolution to avoid escalations from customers and reopening of issue tickets
- Assume responsibility for developing detailed knowledge about specific products
- Ensure internal knowledge reference pages are updated
- Escalate critical issues to cross functional teams to ensure quick resolution and coordinate with the product development team on bug fixes.
Job Information
Qualifications & Eligibility
Education Requirements
Graduate: B.E, B.Tech
Eligibility Criteria
About Sprinklr
Company Overview
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
Company Details
Hiring Workflow
Know what to expect. Here is the typical process for this position.
Application
Submit your application to be considered for this role.
Virtual Interview
Face-to-face video interview with the hiring team.
Venue: Virtual — To be announced
Selection
Final evaluation and selection of qualified candidates.
Offer Release
Congratulations! Offer letter will be released to selected candidates.
UptoSkills does not endorse and is not associated with any company that requests a fee for recruitment or internships. We never charge candidates any fees for job applications, interviews, or hiring processes. If any company asks you for payment in exchange for an offer or application, please notify us immediately at[email protected]
Similar Opportunities
.png)
DELL
software developer
Amazon
Data Solutions Lead, Data Collection Excellence
Dell
Senior Systems Development Engineer
Wipro
Domain Consultant L2
Wipro
Production Specialist L1
Teleperformance
Customer Support Excecutive
UptoSkills
Backend Development Intern
Amazon
Sr Business Development
Infosys
GenAI Developer
