We are seeking a highly motivated and customer-focused Customer Support Associate to join our growing team. As a Customer Support Associate, you will be responsible for providing exceptional support to our customers, resolving their inquiries, and ensuring their satisfaction. You will be the first point of contact for many customers, so your professionalism and helpfulness are crucial to their experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, escalating complex problems to appropriate teams when necessary.
• Provide accurate and helpful information about our products and services.
• Maintain detailed records of customer interactions and resolutions.
• Identify and escalate recurring customer issues to help improve our products and services.
• Strive to exceed customer expectations and provide a positive customer experience.
• Contribute to a positive and collaborative team environment.
• Candidates should be open to Rotational shifts, mainly night shifts.
• Candidates need to be Graduated

Benefits:

• Competitive salary and benefits package
• Opportunity for growth and advancement
• A supportive and collaborative work environment
• Comprehensive training program