Job Detail Page

Guest Service Associate

Yes

Work from office

Noida Sector 18

Anywhere in India

Fixed + Incentive

11500

12000

1000

"{\"12th Pass\":[],\"Graduate\":[\"BA\",\"Bcom\,\"BCA\,\"BBA\",\"Bsc\"]}"

2019

2024

Basic

Type: Any

Duration:

Application Info: Both fresher & experienced candidates will be able to apply:Yes

Gender: Male & Female

 

Min-Age: 18

 

Max-Age: 25

 

Skills: sales

 

Key Result Areas (KRAs) Customer Service Excellence Greet and assist guests warmly. Ensure guests receive prompt, polite, and efficient service. Handle guest inquiries, complaints, and feedback effectively. Ticketing and Cash Handling Process ticket sales accurately. Manage cash transactions, ensuring proper handling and reporting. Assist with online and kiosk ticketing support as needed. Facility Cleanliness and Maintenance Maintain cleanliness in lobby, seating areas, washrooms, and other public spaces. Conduct regular checks to ensure facilities are tidy and functional. Food & Beverage Sales and Assistance Upsell and cross-sell food and beverages to guests. Maintain a clean and organized concession area. Ensure food safety and hygiene standards are met. Safety and Security Awareness Monitor guest activities to ensure a safe and secure environment. Assist in emergency protocols, including evacuation if necessary. Enforce cinema policies (e.g., no outside food, no recording). Operational Support Assist with cinema opening and closing duties. Support ticketing, concession, and floor teams as needed. Manage crowd control during high footfall. Key Performance Indicators (KPIs) Guest Satisfaction Score Target: Maintain a minimum guest satisfaction score of 85% in feedback surveys. Measured by: Guest feedback forms, online reviews, and in-theater surveys. Sales Targets (F&B and Upselling) Target: Meet monthly upselling targets for food and beverages. Measured by: Sales reports, upselling conversion rate. Cleanliness and Hygiene Standards Target: Zero complaints on cleanliness and hygiene. Measured by: Daily checklist completion, guest feedback. Response Time for Guest Assistance Target: Respond to guest inquiries and complaints within 2 minutes. Measured by: Supervisor observations and guest feedback. Error-Free Transactions and Cash Handling Target: Achieve 100% accuracy in ticketing and cash transactions. Measured by: Daily transaction audits and cash report reviews. Policy Compliance Rate Target: Adherence to all cinema policies and safety regulations at 100%. Measured by: Supervisor evaluations and incident report tracking. Attendance and Punctuality Target: Minimum attendance rate of 95%. Measured by: Attendance records and shift punctuality tracking.

Telephonic / Online-Interview